Refund Policy

Woodbridge Cooper DBA Plays Manager offers a 30-day money-back guarantee. If Plays Manager isn't the right fit, request a full refund within 30 days of your order date — including the monthly plan and the Playbooks add-on — and we will refund that payment in full.

Payments and refunds are processed by Paddle, our Merchant of Record. You can request a refund in either of these ways:

1. Through Paddle: visit paddle.net and look up your order using the email address you used at checkout.

2. Through us: email support@playsmanager.com from the address on your account with the subject "Refund request" and we will pass it to Paddle for you.

Refunds are returned to the original payment method. Your bank or card issuer typically takes a further 5–10 business days to post the credit.

When a payment is refunded, the paid access it covered ends and your account returns to read-only — you can still sign in, view, print and export your existing rosters, rotation plans and playbooks. Nothing you created is deleted.

You can cancel any time from My account. Cancelling stops all future renewals; access continues to the end of the period you already paid for, and you will not be charged again. Cancelling is separate from a refund — if you also want the most recent payment back, request a refund as described above.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

See also Paddle's Refund Policy and Buyer Terms. Nothing in this policy limits any statutory refund or cancellation rights you have where you live.