Refund Policy

Woodbridge Cooper DBA Plays Manager offers a 30-day money-back guarantee. If Plays Manager isn't the right fit, request a full refund within 30 days of your order date — whether you chose the monthly or annual plan — and we will refund that payment in full.

Payments and refunds are processed by Stripe, our merchant of record. To request a refund, email support@playsmanager.com from the address on your account with the subject "Refund request", and we will process it for you. You can also manage your membership and view invoices from My account.

Refunds are returned to the original payment method. Your bank or card issuer typically takes a further 5–10 business days to post the credit.

When a payment is refunded, the paid access it covered ends and your account returns to read-only — you can still sign in, view, print and export your existing rosters, rotation plans and playbooks. Nothing you created is deleted.

You can cancel any time from My account. Cancelling stops all future renewals; access continues to the end of the period you already paid for, and you will not be charged again. Cancelling is separate from a refund — if you also want the most recent payment back, request a refund as described above.

Our order process is conducted by Stripe. Stripe acts as merchant of record for our orders, collects any applicable sales tax or VAT, and handles billing-related enquiries. Plays Manager remains responsible for the service itself and for product support.

Nothing in this policy limits any statutory refund or cancellation rights you have where you live.